Acadia Worldwide is dedicated to setting and maintaining the highest level of customer support standards. “ACADIA WORLDWIDE” has effectively managed complex product integration campaigns. Acadia Worldwide support team has received accolades from various clients both from Domestic and International centers.
Highlights :• 24 x 6 NOC
• 24/7 for specific customers on Demand
• Online - On Chat Support
• Telephonic Support
• Onsite Support
• Three Layer Support for all customers
• Integration & Customized CRM Support
Acadia Worldwide strives to provide excellence in a timely, professional and courteous manner. Our highly trained and knowledgeable staff consistently seeks to add value to our customers by meeting their expectations and maximizing interactions. We aim to engage customers in discussion about how to improve our service levels and display our commitment to upholding professional standards.
Meeting client expectations is paramount to overall success. Acadia Worldwide wins by building and maintaining customer relationships and the client wins by achieving and realizing a high level of productivity and satisfaction. We continually monitor our performance to realize improvements in all areas of the organization. Client feedback is an important facet of corporate development and we try to incorporate your ideas into new program planning. Acadia Worldwide places a high value on customer satisfaction. If the product or service has not met your expectations we want to know why. We take complaints seriously and aim to treat each client with respect and to respond to inquiries in an efficient, timely fashion. Employees are empowered to take owner-ship of issues and to follow through on promises. Our support group is trained to explain technical concepts in basic terms anyone can understand and to inform you of your options. They possess creative problem solving skills and are proactive in their approach to providing solutions.
Tier-1 VoIP termination. We carry millions of minutes for long distance carriers, mobile carriers, local access carriers
and prepaid service providers over our network on VoIP. Acadia Worldwide has many years of experience in VoIP Solution into both, VoIP wholesale and VoIP retail Phone to Phone and PC to Phone